Question 1

What is JellyFish Lighting?

Accepted Answer

JellyFish Lighting is a permanent color-changing LED lighting system for the exterior of homes. It is capable of everything from nightly accent lighting that mimics recessed can lighting to any color and pattern for your holidays and parties. Easily decorate for all occasions like Christmas, Valentine’s Day, Easter, Memorial Day, Fourth of July, Halloween, Birthday Parties, and more!

Question 2

Can I make my own patterns?

Accepted Answer

Yes, you can! The lights are individually addressable which allows you to choose which lights you want on and what color (over 16 million different colors). We also have 102 preset patterns.

Question 3

Can I make my own accent lighting?

Accepted Answer

Yes, you can! The lights are individually addressable which allows you to choose which lights you want on and what color (anything from bright to soft white). For example, you can turn on two lights at the top of each peak while the rest of the lights stay off.

Question 4

Can I save my own timers?

Accepted Answer

Yes, you can save multiple nightly & weekly timers as well as calendar events for holidays and other special occasions. We are linked with weather.com so you can link with sunset to sunrise.

Question 5

How long does my system last?

Accepted Answer

JellyFish Lighting System is a robust, outdoor rated LED lighting system. LED lighting is known for its durability. Each diode (or puck light) has 3 LED lights which makes them brighter than any of our competitors. The entire system including our controller is rated for 22,000 hours which is about 15-20 years (nightly use of 4 hours). The actual LED lights are rated for even longer at 50,000 hours.

Question 6

How much will a system cost?

Accepted Answer

Because every home & design is different, we give a no obligation free estimate & demo. Some homes have simple rooflines, while some need a secondary track & are more difficult. You can install on the front, sides, back, patio, pergola, etc. The more feet you have installed the better price per foot. An average on the front is about $3,800. Do remember the lights are permanent, super discreet during the day, long lasting, & can be used for any holiday, event, & accent/security lighting during normal day use.

Question 7

What is the warranty?

Accepted Answer

Everything you need to know is located in our Warranty (www.nightfall-lighting.com/warranty)page.

Question 8

How many different colors & patterns can I make?

Accepted Answer

The lights are RGB & can produce over 16 million different colors. The user can create custom programs & colors, so the possibilities are limitless.

Question 9

Can I make a soft white color?

Accepted Answer

Absolutely! Our white colors range from: Soft (2-3k), Warm (3-4k), Neutral (4-5k), Cool (5-6.5k), & Cold (6.5-10k).

Question 10

Can I control the front of my home separately from the back?

Accepted Answer

Yes, we have zoning which allows the ability to only turn on certain sections of lights or to have different patterns on different parts of your home at the same time.

Question 11

Can I install this myself?

Accepted Answer

Yes, we can sell you materials for a self-installation and provide you with directions on how to install. However, it is a difficult process in which our employee's go thru training to be proficient & knowledgeable at; thus it is something we do not recommend at all.

Question 12

Do I have to upgrade my hardware to get new features?

Accepted Answer

The controller is a computer that you do not need to purchase anything new to get the newest features. You just do a free update to the app or controller when they are available and you are set. More information on this below. With the P2 system, app updates will happen through your device’s app store. For more information, visit the support page here: https://www.jellyfishlighting.com/support-center/update-controller-firmware/.(https://www.jellyfishlighting.com/support-center/update-controller-firmware/) Controller updates happen occasionally (maybe once or twice a year). The link https://www.jellyfishlighting.com/support-center/update-controller-firmware/ (https://www.jellyfishlighting.com/support-center/update-controller-firmware/)has instructions on how to update your firmware on your controller. App updates are more common and will happen through your device’s app store.

Question 13

Where are the controller & power supplies mounted?

Accepted Answer

The controller and any additional power supplies are mounted indoors, typically on a wall in your garage safe from the elements. They plug into an outlet. One controller can power up to 300 ft depending on the wiring. From there, we run low voltage wire from your garage to the soffit of the first section of roofing.

Question 14

What maintenance is required?

Accepted Answer

For you, the home owner, No. While your lights have a 20 year average life span. Like anything, from time to time parts may need to be replaced. This is covered in your warranty. See warranty for specifics.

Question 15

Are the lights replaceable?

Accepted Answer

Yes. This kind of repair, is covered in your warranty. See your warranty for more information.

Question 16

How long does installation take?

Accepted Answer

Due to the different variables of each home & mother nature, we cannot promise a set completion time. Typically though, a smooth installation, should take no more than 1 to 2 work days on a basic installation. While a more complex install can be 2 to 3 work days. Our sales representative & installers will be able to give you a more informed answer at your home.

Question 17

Where are the lights installed?

Accepted Answer

The lights are installed to the outer part of the soffit behind the fascia or trim facing downward.

Question 18

How do payments work?

Accepted Answer

Half down is due to schedule an installation date. The other half is due upon completion.

Question 19

How long has JellyFish Lighting been in business?

Accepted Answer

The inventor of JellyFish Lighting has been working with his color-changing exterior lights since 2011, and under the JellyFish Lighting name since 2016.

Question 20

Where is JellyFish Lighting made?

Accepted Answer

Our controller is manufactured in our factory in Orem, Utah. Our metal is fabricated locally in Utah, Colorado, and Texas. We employ local USA citizens in all locations. In order to make our product more accessible, we manufacture our lights in Asia.

Question 21

How much electricity does the system use?

Accepted Answer

The lights on full bright white use less than one watt of power. Also, the controller pulls about 1.1 amps of electricity per 100 feet.

Question 22

Are the lights dimmable?

Accepted Answer

Yes, they are!

Question 23

How do the lights look during the day?

Accepted Answer

JellyFish Lighting is discreet during the day as each light is inset under your trim. To see how our lights look during the day, please visit the Gallery Page.(www.nightfall-lighting.com/gallery)

Question 24

How can I get help with my app?

Accepted Answer

Please visit the Jellyfish® App Support Page, here: https://www.jellyfishlighting.com/jellyfish-designer-app/ (https://www.jellyfishlighting.com/jellyfish-designer-app/)or utilize your warranty coverage for a service call. See your warranty for more information.

Question 25

How can I get help troubleshooting?

Accepted Answer

For any troubleshooting questions please visit our support page, https://level5lighting.com/support/ (https://level5lighting.com/support/)or utilize your warranty coverage for a service call. See your warranty for more information.

Question 26

Do we offer landscape or patio lighting?

Accepted Answer

Yes! JellyFish Lighting also produces these products as of 2024.

Question 27

Is it important that a business is licensed, bonded, & insured?

Accepted Answer

Yes! The state of Washington requires all companies who work with low voltage to have a contracting license. This ensures the company will follow all of the mandated laws. By being bonded, you as the customer, are protected from fraud. Being insured protects you as the property owner yet again, in case an employee gets hurt on the job at your property. All of our installers are in house, this means you as the home owner are covered.

Question 28

Do HOAs allow this?

Accepted Answer

Yes, the majority of HOAs love our product. There are quite a few things about our product that fall within the guidelines of most HOA’s CC&Rs. The system is discreet, adds security for the home owner, keeps home owners safe, and is dark skies compliant. For more information you can contact Level 5 or visit https://jellyfishlighting.com/hoas/(https://jellyfishlighting.com/hoas/)

Question 29

Do we install other Lights?

Accepted Answer

Due to quality differences, liability, & warranties associated with your self-purchased product; we do not install other lighting. Our installers are professionally trained only to install, set up, & maintain JellyFish Lighting.

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