Eave Lighting and All Controllers and Power Supplies Warranty​

​

The JellyFish Lighting Warranty is a one-year labor, five-year parts warranty.  The one-year labor is covered by the Authorized Dealer that performed the installation.  The five-year parts warranty is covered by JellyFish Lighting.  

This warranty is valid on all new purchases and is not retroactive.  Official Warranty language will be coming as soon as it is approved by the company. 

​​

​

Landscape and Patio Lighting Warranty​

​

The JellyFish Lighting Warranty for all Landscape and Patio Lighting  is a one-year labor, three-year parts warranty.  The one-year labor is covered by the Authorized Dealer that performed the installation.  The three-year parts warranty is covered by JellyFish Lighting. 

How does JellyFish Lighting handle warranties with Authorized Dealers?

Everything is handled on a case by case basis. We have you contact our Service Tech who will verify the issue.  If it is covered under warranty, he will issue an RMA and a return label for the return of the item.  He will arrange for a replacement to be shipped to you.

• Example Controller: You have a controller that is stuck in booting.  You contact our Service Tech who verifies it is stuck in booting.  He will give you an RMA number, he will mail you a return label, he will have a replacement mailed to you. 

• Example Bad Lights: We ask you to collect 50 lights [25 pairs] that have been replaced due to defective lights.  You call our Service Tech who will verify you have 50 lights that have been removed and replaced.   He will issue an RMA and a return label to return the lights.  He will arrange to have a new strand of lights mailed to you.  NOTE: We typically ask you to replace the last working light and the first not-working light when making repairs.  This is where your [25 pairs] come from.

​

NOTE: All warranty issues should be handled by the dealer.  The dealer should not be sending their custom to our Tech to process warranty issues.  

​​

​

​

The actual warranty phrasing JellyFish Lighting uses in its sales agreements is as follows:

​

Warranty: Contractor agrees to provide the warranties listed herein to Customer according to the terms below, for a period of one (1) year for Labor, and three (3) years for Parts, to commence upon the either of (i) verification from Customer that the system/Work functions properly, or (ii) completion of installation if Customer is not available to verify with installing technician that the system/Work functions properly (collectively, the “Warranty Period”).

a. Parts and Labor. Contractor shall warranty lights, power supply, labor and workmanship involved in an installation for the greater of (i) the Warranty Period, or (ii) the minimum required by law (collectively, “Parts and Labor Warranty”).

b. Telephone Support. Contractor agrees to provide free unlimited telephone support to Customer during its regular business hours throughout the Warranty Period (“Telephone Support Warranty”). Telephone Support Warranty does NOT cover support for wireless internet (Wi-Fi), Bluetooth, cellphone/tablet connectivity, or other wireless connectivity issues, and Contractor may charge Customer per service request by Customer regarding such issues. After expiration of the Warranty Period, Contractor may charge Customer per call for telephone support calls.

c. The warranties contained in this section shall survive any termination of this Agreement but shall only be delivered upon final payment from the Customer to Contractor

d. Connectivity not Warrantied. Contractor does not warranty the Jellyfish system’s connectivity to the existing home or business network, or the wifi connectivity from the Jellyfish system to any of the customers devices, as none of these devices were supplied by the contractor- even if such lack of connectivity or workability impedes the ability to operate the Jellyfish lighting system.